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Troubleshooting with the app, data and passwords
Account and Password
I forgot my password, what can I do?
How can I delete my account?
Why do I have to confirm my e-mail address, when registering?
I can't log in with my user data, what can I do?
I can't reset my password, what can I do?
See all 6 articles
Problems with the app
The notifications don't work, what can I do?
I can't use the app on two devices at the same time, what can I do?
The BodyFast app doesn't work properly, what can I do?
I can't insert my weight precisely, why is there no comma?
The times shown in the app are incorrect, what can I do?
See all 11 articles
Problems with the Coach
My Coach subscription is not active after purchase, why?
I'm dissatisfied with my Coach week, what can I do?
The Coach suggests times during which I really cannot fast, what should I do?
How can I reset the Coach?
The Coach proposed a challenge I don't like, what can I do?
See all 6 articles
I didn't lose weight, although I followed all the instructions, why?
How can I adjust my fasting plan to shift working?
Help! I'm having an acute hunger attack, what can I do?
I did not keep the fasting period, what now?
I don't feel comfortable, should I take a break from fasting?
Problems with the Fasting Plan
How can I move my fasting periods?
The recommended plan is too hard / too easy, how can I change this?
There is a gap at the beginning of my fasting week, what can I do?
Can I finish a week early?
There is an error in the payment process, what can I do?
Subscriptions & Billing
About your Subscription
How can I cancel my Coach subscription or trial period?
How can I claim a refund for my subscription and get my money back?
Does my subscription renew automatically?
I purchased the Coach but cannot access my personal plan.
How can I pay for my subscription?
How can I change my payment method?
Subscribe to the Coach
How much is the app?
Is there the possibility to test the Coach?
General: Intermittent Fasting and BodyFast
How does BodyFast work?
How does intermittent fasting with BodyFast work?
What are the free features of BodyFast?
What are the advantages of BodyFast?
Who uses BodyFast?
General Questions about the App
Can I use BodyFast on multiple devices or change the device?
What are the technical requirements for using BodyFast?
How can I change the language in the app?
Information about Intermittent Fasting
What is intermittent fasting?
What are the advantages compared to classic diets?
Is Intermittent Fasting scientifically proven?
How fast do I lose weight?
What does "16-8" and "5-2" mean?
See all 9 articles
Eating and Drinking while Fasting
May I chew chewing gum during fasting periods?
What am I allowed to eat?
Do I have to follow specific nutrition plans while doing Intermittent Fasting?
Am I really allowed to eat chocolate and sweets?
What can I drink?
See all 7 articles
Intermittent Fasting and Health
Is BodyFast suitable for me?
What is the positive impact of Intermittent Fasting on my eating habits?
Does Intermittent Fasting trigger hunger-attacks?
Is Intermittent Fasting healthy?
Does Intermittent Fasting involve any side-effects?
See all 6 articles
The BodyFast Coach
Fasting with the Coach
Why is the BodyFast Coach more effective than 16-8 or 5:2?
How does the BodyFast Coach work?
What is a Joker day?
Can I create my own plans?
What are standard plans?
What are weekly challenges?
Do I have to complete all weekly challenges?
What should I do if a challenge does not fit my current situation?
The BodyFast community
How can I share my progress with others?
How can I subscribe to the newsletter?
Contacting Customer Support
How can I get in touch with the customer support?