If you can't access your BodyFast Coach features, it is almost always because you are logged into the wrong account. Your subscription is strictly linked to the email or social login you used when purchasing.
⚠️ Important: Once you’ve purchased the Coach, all features are unlocked. If the app asks you to pay again, you’re likely not logged into the right account.
🔍 Step 1: Check your current account
- Open the "Me" tab and tap the gear icon (settings).
- Check the email address at the top.
- Important: If you see an "anonymous account" or an email you didn't use for the purchase, you must log out.
🔑 Step 2: Log in to the correct account
- Scroll down in Settings and tap "Log out".
- On the start screen, tap "I already have an account".
- Log in using the exact same method (Email + password or social login) you used during your purchase.
- If you forgot your password, tap “Forgot password?” to reset it and access your account.
💡 Tip: Check your email inboxes for your BodyFast order confirmation. The address that received that email is usually the one linked to your subscription.
Still having trouble?
👉🏼 If you didn't register an account after the purchase, or the app says your email address was not found, please read the following article I bought BodyFast on the website but can’t log in. What should I do?
👉🏼 If you can't remember which account you used, please contact our support team. We’re happy to help you regain access to your subscription and personal plan.
To help us find your account quickly, please include:
- A screenshot of your purchase receipt.
- Any alternative email addresses you might have used.