Monthly subscription : Support

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Xavier Wilson

started a topic about 4 years ago

Is it really a monthly payment or is it an annual payment because when I go to pay monthly the price of the whole year pops up?

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Hvmble B

said about 2 months ago

Hello I paid for my subscription and it is asking me to pay again

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Sharon T. Glass

said almost 4 years ago

My current week ended yesterday, so I didn't need to cancel it. When I click on a Coach program, it shows me payment levels.

Patrick Hammer

said almost 4 years ago

Hi Sharon, thanks for your request.

To activate the Coach, you have to cancel the current fasting week or wait for it to end. Then you can start a Coach week in the left tab. These weeks will be individually calculated based on your progress and goals. Additionally, the Coach will give you weekly health challenges which lead to a healthier lifestyle. You may also manually choose between 50 different week plans as a Coach user.

Kind regards, your BodyFast-Team

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Sharon T. Glass

said almost 4 years ago

Paid for subscription but can't access Coach in the app. I've verified that I'm signed in with the same email address.

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Susan Ann

said almost 4 years ago

Please cancel my subscription

Patrick Hammer

said about 4 years ago

Hi, thanks for your request.

The app pricing varies depending on the plan you choose (3/6/12 months).

Our coach subscriptions cannot be paid on a monthly or weekly basis, unfortunately. You will be charged with the total amount at the beginning of your subscription.

Thanks for your understanding.

Kind regards, your BodyFast-Team