Coach subscription failed error code 6

Hi there, tried to subscribe 3 months today and keeps failing error code 6. Have also emailed a screenshot. Am keen to try the coach, can you help?

Hi Lana, thanks for your post.

Could you please try the following and try again after each step:
 + Close the app completely. Restart your phone + Uninstall and reinstall the app
 If the problem still occurs, please contact us again and we'll have a look at it.

I have a 3 months subscription still current ending in Sept 21 2021 but the app is asking me to subscribe again. It also closed all the coaching articles I was reading up till yesterday. What is happening ?
Hi I just registered myself as a new person I did the payment for the coach but the payment is not reflected in the app please help me out with this issue.
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