Thanks for your request and sorry for the problems. Please contact our customer support (info@bodyfast.de). I'm sure we will find a solution for the problem.

Apple / iOS:

You can cancel your subscription directly in the Apple system by using the following link:

https://apple.co/2Th4vqI

If  this does not work as expected you may also contact the Apple customer  care department for more information as to your account status and to  cancel your subscription: https://support.apple.com/contact or by calling their support number in your region.

Android phones / tablets:

Please use the following cancellation link for Android phones:
http://play.google.com/store/account/subscriptions

I hope this helps you!