If you’re unable to reset your password, there may be several possible reasons. Please check the following:
1. Check your email address
- Make sure you entered the correct email address associated with your account.
- Typos can happen easily, so double-check your spelling.
- Ensure you’re using the same email address you used to register.
2. Anonymous or social login
- If you registered anonymously or via a social login (e.g., Facebook), a password was never created.
- In this case, a password reset is unfortunately not possible.
- Please create a new account using your email address.
3. Check your spam folder
- The password reset email may have been filtered into your spam or junk folder.
- Search your inbox for the email before requesting another reset.
4. Reset link expired
- Some email providers may delay incoming messages.
- If the reset link has expired by the time you open it, request a new one.
- It can help to open your email inbox in a browser instead of a mail app and then click the new reset link.
If the problem continues, please contact our Customer Support so we can help you regain access to your account.