Important
In case you're seeking a refund due to challenges accessing your personal Coach plan in your app account, here's a workaround to solve the problem: Make sure you're logged in the account that you've created during the purchase process.
If you can't remember your account credentials and need assistance with the access, feel free to check out this help page or reach out to us. Our support team is happy to sort this out.
Depending on your purchase type, follow the steps below to start a refund request for your subscription.
For subscriptions bought via our website (e.g. via social media ads):
Please send an email* to info@bodyfast.app with the following 3 details:
- The email address used during the payment process
- The email address you're registered with in the BodyFast app
- Your app user ID, found in the app settings ("Me" tab > gear icon at the top right > copy the long combination of letters + numbers at the very bottom of the page)
Once our team has received your details, they are happy to assess and process your refund request.
In case you have already been in contact with our support team, please reply directly to the last email you received from us and avoid starting a new email thread. This helps our team to process your request more quickly.
For subscriptions bought via the Google Play Store (Android devices):
Follow the instructions on Google's support page for refunds here. If that doesn't work, please send an email to info@bodyfast.app with your Google Play email address, and we'll give you a helping hand.
For subscriptions bought via the Apple App Store (iPhone/iPad):
Head over to Apple's problem reports page here to claim your refund. If you need more information about your account or face any issues, reach out to Apple's customer care here.
Unfortunately, we can't directly initiate refunds through Apple, but they'll have you covered.