Are you receiving an error message that your email address and/or password is incorrect?
In this case, please double-check that you’ve entered your email address and password correctly. Typos or accidental spaces are common. If you're still unable to log in with your credentials, it’s best to request a new password.
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Simply tap on "Login" (bottom right on the start screen of the app)
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Then tap on "Forgot password"
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Enter your email address and you'll receive an email to create a new password