We're sorry that you want to initiate a refund for your subscription.
- If you are facing problems with activating the Coach, try to cancel or end your current fasting week. Then you can start your Coach program.
- You'll find all the advantages of the Coach if you click this link - Coach users lose weight 30% faster!
For a refund, please proceed as follows:
If you purchased your subscription through our website, we will need the following information from you to initiate the refund:
- Email address you were using during the payment process (on Stripe or PayPal)
- Email address you are registered with in the BodyFast app
- User ID, which you can find in the app settings ("Me" tab > gear icon at the top right) at the very bottom (long combination of letters and numbers)
Please send us an e-mail with all this information to email@example.com. Once we’ve received it, we are happy to assist you with initiating the refund.
If you bought your subscription in the app via Google, Apple or Huawei, here is the necessary info:
- If you purchased in the Google Play Store, please follow these instructions for a refund: https://support.google.com/googleplay/answer/7205930
- If this does not work, please send us your Google Play e-mail address to firstname.lastname@example.org and we'll help you out!
- iPhone / iPad:
- You'll get your refund from Apple.
- Please go to Apple's problem reports page: http://reportaproblem.apple.com/. There you can claim your refund.
- You may also contact the Apple customer care department for more information as to your account status and arrange a refund: https://support.apple.com/contact or by calling their support number in your region.
We're sorry, but we have no influence on the Apple process and can't initiate your refund for you.
- Please contact Huawei support to request a refund for your subscription.
- You can find any necessary information after tapping on the following link: https://consumer.huawei.com/za/support/content/en-us00738330/